SHIPPING/RETURNS

DUE TO COVID-19 WE ARE CURRENTLY EXPERIENCING A SLIGHT DELAY IN SHIPPING AND RECEIVING RETURNS. 

WE THANK YOU FOR YOUR PATIENCE AND IF YOU HAVE ANY QUESTION PLEASE EMAIL CUSTOMERSERVICE@NINJAMONK.COM. PLEASE NOTE THAT DUE TO COVID-19 THERE MAY BE A SLIGHT DELAY IN RESPONSE TIME AT THE MOMENT.

 

PLEASE EMAIL CUSTOMERSERVICE@NINJAMONK.COM TO INITIATE A RETURN. 

 

DOMESTIC ORDERS

WE OFFER COMPLIMENTARY SHIPPING ON ALL DOMESTIC ORDERS OVER $100 WITHIN THE 48 CONTIGUOUS UNITED STATES. EXPEDITED SHIPPING IS AVAILABLE FOR AN ADDITIONAL FEE. AT THIS TIME WE ARE UNABLE TO OFFER FREE SHIPPING ON ORDERS OVER $100 TO HAWAI’I, ALASKA, OR PUERTO RICO. PLEASE NOTE THAT WE CANNOT SHIP TO PO BOXES OR ANY FPO/APO ADDRESSES.

DOMESTIC RATES

GROUND – FREE ON ALL U.S. ORDERS OVER $100

$10 SHIPPING FEE ON ORDERS BELOW $100

2 DAY – $20 USD

OVERNIGHT – $30 USD

 

INTERNATIONAL ORDERS

FREE SHIPPING ON ALL CANADA & MEXICO ORDERS OVER $200.

FREE SHIPPING ON ALL INTERNATIONAL ORDERS OVER $300.

SHIPPING WILL BE CALCULATED AT CHECKOUT. ELIGIBLE RETURNS WILL BE ACCEPTED AT THE CUSTOMER’S SHIPPING EXPENSE. UPON ARRIVAL TO THE DESTINATION COUNTRY, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. THE RECIPIENT MUST BEAR ANY ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE; WE HAVE NO CONTROL OVER SUCH CHARGES AND CANNOT PREDICT WHAT THEY MAY BE. WE ARE NOT RESPONSIBLE FOR CUSTOMS OR TRANSIT DELAYS. FOR MORE INFORMATION AHEAD OF PURCHASE PLEASE CONTACT CUSTOMER SERVICE.

ALL ITEMS TAKE ABOUT 4 DAYS TO PROCESS BEFORE SHIPPING, EXCLUDING WEEKENDS.

ORDERS PLACED MONDAY – FRIDAY AFTER 11AM PST WILL BEGIN PROCESSING THE NEXT BUSINESS DAY.

ORDERS PLACED ON FRIDAY AFTER 11AM PST OR OVER THE WEEKEND WILL BEGIN PROCESSING ON THE FOLLOWING MONDAY.

ORDERS ARE PROCESSED PENDING ITEM AVAILABILITY AND CREDIT CARD VERIFICATION. NINJA MONK WILL CONTACT YOU VIA EMAIL IF THERE ARE ANY ISSUES WITH YOUR ORDER.

NINJA MONK DOES NOT PROCESS OR SHIP ORDERS ON SATURDAY, SUNDAY OR COMPANY OBSERVED HOLIDAYS. THE FOLLOWING HOLIDAYS ARE OBSERVED:

• NEW YEARS EVE
• NEW YEARS DAY
• MARTIN LUTHER KING JR. DAY
• PRESIDENTS DAY
• MEMORIAL DAY
• INDEPENDENCE DAY
• JULY 5TH – THE DAY AFTER INDEPENDENCE DAY
• LABOR DAY
• THANKSGIVING DAY
• BLACK FRIDAY – THE DAY AFTER THANKSGIVING
• CHRISTMAS EVE
• CHRISTMAS DAY

ALL ORDERS SHIP WITH DELIVERY CONFIRMATIONS WHICH CAN BE USED TO TRACK YOUR PACKAGE. WE ARE UNABLE TO PROVIDE TRACKING INFORMATION BEYOND THAT SUPPLIED BY THE CARRIER. PLEASE NOTE THAT WE CANNOT GUARANTEE PRECISE DELIVERY DATES.

WE ARE NOT RESPONSIBLE FOR PACKAGES THAT ARE LOST OR DAMAGED IN TRANSIT. IF YOU NEED TO MAKE A CHANGE TO YOUR SHIPPING ADDRESS, EMAIL US AT CUSTOMERSERVICE@NINJAMONK.COM AS SOON AS POSSIBLE. WE CAN CHANGE THE ADDRESS AS LONG AS THE PACKAGE HAS NOT LEFT OUR FACILITY. UNFORTUNATELY, WE CANNOT REROUTE A PACKAGE ONCE IT HAS SHIPPED. WE DO NOT CURRENTLY OFFER SATURDAY SHIPPING.

STANDARD SHIPPING DOES NOT INCLUDE INSURANCE.

AT THE PRESENT TIME, NINJA MONK S NOT ABLE TO OFFER SHIPPING TO PO BOXES, APOS AND FPOS. 

MADE-TO- ORDER ITEMS

WE WILL MAKE THIS MADE TO ORDER STYLE FOR YOU AS A SPECIAL EDITION PIECE.

WE LOVE IT & THINK YOU WILL TOO, BUT IF YOU DON’T YOU CAN RETURN IT, BUT RETURN SHIPPING FEES MAY APPLY.

THIS PIECE TAKES LONGER TO GET TO YOU BECAUSE WE MAKE IT ONLY WHEN YOU ORDER IT.

ORDER CHANGES AND CANCELLATIONS

SHOULD YOU WANT TO CHANGE YOUR ORDER FOR ANY REASON, WE ARE HAPPY TO REQUEST A CANCELLATION SO A NEW PURCHASE CAN BE MADE. ADDRESS AMENDMENTS MAY ONLY BE COMPLETED PRIOR TO YOUR ORDER SHIPPING. PLEASE NOTE ONCE YOUR ORDER HAS SHIPPED, WE WILL NOT BE ABLE TO CHANGE OR CANCEL YOUR SHIPMENT WITH THE COURIER.

WE ARE UNABLE TO ACCOMMODATE ANY ADJUSTMENTS OR CANCELLATIONS TO FINAL SALE ITEMS ONCE PROCESSING, INCLUDING CUSTOMIZED GOODS AND SALE MERCHANDISE.

FOR ANY QUESTIONS REGARDING ORDER AMENDMENTS, PLEASE EMAIL CUSTOMERSERVICE@NINJAMONK.COM TO DISCUSS YOUR OPTIONS.

 

REFUSED SHIPMENTS

IF AN ORDER IS REFUSED AT DELIVERY YOU WILL NOT BE REFUNDED SHIPPING COSTS AND/OR ANY DUTIES AND TAXES INCURRED. WE STRONGLY URGE YOU TO REVIEW YOUR ORDER PRIOR TO SHIPMENT.

    

RETURNS:

NINJA MONK OFFERS FREE RETURNS ON ANY ORDERS THAT HAVE NOT BEEN USED OR ALTERED/CUT OR ON SALE.

-WE ARE COMMITTED TO PROVIDING YOU WITH THE ABSOLUTE BEST PRODUCTS, FROM HOW THEY FEEL, FIT, AND PERFORM. IF FOR ANY REASON YOU ARE UNHAPPY WITH YOUR PURCHASE YOU HAVE 14 DAYS FROM YOUR ORDER DATE TO REQUEST A RETURN. ONCE YOU HAVE REQUESTED A RETURN, YOU HAVE 7 DAYS TO SHIP YOUR ITEM(S). IF YOU DO NOT SHIP YOUR RETURN WITHIN 7 DAYS FROM THE RETURN REQUEST DATE, YOUR ORDER MAY BE ELIGIBLE FOR STORE CREDIT ONLY.

-NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION. A RETURN AUTHORIZATION IS CREATED WHEN YOUR RETURN REQUEST IS APPROVED. TO REQUEST A RETURN AUTHORIZATION CONTACT CUSTOMERSERVICE@NINJAMONK.COM BY STATING YOUR ORDER NUMBER AND WHICH ITEMS YOU WOULD LIKE TO RETURN AND THE REASONS FOR YOUR RETURN.

TO BE ELIGIBLE FOR AN EXCHANGE OR RETURN, PLEASE ENSURE THE FOLLOWING: 

-THE GARMENT IS IN ITS ORIGINAL NINJA MONK PACKAGING, WITH THE BLACK SECURITY ATTACHED.

-THE GARMENT IS IN PERFECT CONDITION: IT MAY NOT HAVE BEEN WORN, WASHED, DAMAGED, ALTERED OR CUT, AND MUST NOT SHOW ANY VISIBLE OR NON-VISIBLE SIGNS OF USE, SUCH AS STAINS, MARKS, SPOTS, BAD ODOR.

-WE SUGGEST, WHEN TRYING ON ITEMS, PLEASE MAKE SURE THAT YOU ARE NOT WEARING THE PERFUME THAT MAY LEAVE A SCENT OR MARKS ON THE ITEM. ALSO PLEASE KEEP AWAY FROM CIGARETTE SMOKE OR ANY OTHER KIND OF SMOKE.

-PURCHASES FOR PROFESSIONAL PURPOSES OR USED FOR PROFESSIONAL PURPOSES ARE NOT ACCEPTED FOR RETURN. EXAMPLES OF PROFESSIONAL PURPOSES INCLUDE ANY KIND OF CINEMATOGRAPHIC PRODUCTIONS OR PHOTO SHOOTS (PHOTOGRAPHIC SESSIONS) OR ANY KIND OF ENTERTAINMENT SHOWS, PERFORMANCES, PRESENTATIONS OR CONCERTS, EXHIBITIONS OR FASHION SHOWS. IN ALL SUCH CASES, PLEASE CONTACT CUSTOMERSERVICE@NINJAMONK.COM PRIOR TO THE PURCHASE.

-ALL ITEMS ARE ELIGIBLE FOR RETURN WITH THE EXCEPTION OF THE FOLLOWING:

-MASKS

-SALE ITEMS

-GIFT CARDS

-GLOVES, ARM AND LEG WARMERS

-HEADBANDS, HOODS, COLLARS, SCARVES, HAIR TIES

-UNDERWEAR & SWIMWEAR & BODYWEAR ARE FINAL SALE FOR SANITARY REASONS

-FOOTWEAR RETURNS MUST INCLUDE THE ORIGINAL SHOEBOX IN ITS ORIGINAL UNWORN CONDITION

EXCHANGES:

FOR EFFICIENCY, WE DON’T HAVE AN EXCHANGE POLICY IN PLACE. SIMPLY RETURN YOUR ORDER FOR A REFUND AND PLACE YOUR NEW ORDER. IF AN EXCHANGE ON AN ITEM IS NEEDED FOR A DIFFERENT SIZE OR STYLE WE WOULD BE HAPPY TO ISSUE A REFUND BUT WOULD REQUEST THAT YOU PURCHASE THE DESIRED ITEM AS A SEPARATE TRANSACTION BEFORE IT SELLS OUT.

INTERNATIONAL RETURNS:
INTERNATIONAL RETURNS (INCLUDING SHIPMENTS TO NON-CONTINENTAL US STATES AND TERRITORIES) ARE HANDLED JUST LIKE DOMESTIC RETURNS, WITH THE FOLLOWING EXCEPTIONS:
– CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING CHARGES.
– REFUNDS MAY TAKE LONGER DUE TO SHIPPING TIMES AND PAYMENT PROVIDER PROCESSING TIMES.
WE WILL NOT BE HELD LIABLE FOR THE LOSS OF ANY RETURNED ITEM(S) DURING THE TRANSIT BACK TO US. WE ADVISE SENDING YOUR GOODS BACK VIA A TRACKED SERVICE AND RETAINING PROOF OF POSTAGE UNTIL YOU RECEIVE YOUR REFUND NOTIFICATION.
ON RECEIVING YOUR RETURNED ITEM(S) WE WILL REFUND THE PRICE PAID FOR THE GOODS TO THE ORIGINAL PAYMENT CARD. THE ORIGINAL DELIVERY COSTS (WHERE APPLICABLE) WILL NOT BE REFUNDED. RETURNS ARE CREDITED TO THE ORIGINAL PAYMENT METHOD UNLESS RECEIVED MORE THAN 14 DAYS AFTER THE DELIVERY DATE. RETURNS RECEIVED AFTER 14 DAYS ARE REIMBURSED VIA NINJA MONK VIRTUAL GIFT CARD, WHICH IS SENT TO THE EMAIL ASSOCIATED WITH YOUR ORDER. REFUNDS WILL NOT BE ISSUED UNTIL THE RETURN HAS ARRIVED AT THE NINJA MONK WAREHOUSE AND HAS BEEN APPROVED.

HOW DO I RETURN AN ITEM? 

IN ORDER TO RETURN AN ITEM PURCHASED ON NINJAMONK.COM, YOU NEED TO SUBMIT AN RMA (RETURN MERCHANDISE AUTHORIZATION) FORM. IF YOU HAVE AN EXISTING NINJAMONK.COM ACCOUNT YOU CAN LOG-IN AND ACCESS THE RMA REQUEST FORM FROM YOUR ACCOUNT DASHBOARD.
FROM THERE, FOLLOW THE PROMPTED STEPS REGARDING YOUR RETURN OR EXCHANGE. ONCE COMPLETED, CLICK ON SUBMIT TO REQUEST AUTHORIZATION. YOUR REQUEST WILL THEN BE SENT TO OUR CUSTOMER SERVICE TEAM AND WILL BE APPROVED ON A CASE-BY-CASE BASIS. WE RESERVE THE RIGHT TO DENY ANY RMA FORM REQUESTS THAT DO NOT ALIGN WITH OUR CURRENT RETURN POLICY.
ONCE APPROVED, YOU WILL RECEIVE AN EMAIL WITH YOUR RMA FORM AND A PRINTABLE PRE-PAID SHIPPING LABEL. PLEASE INCLUDE YOUR RMA FORM IN YOUR PACKAGE BACK TO US. 

-PLEASE INCLUDE YOUR PACKING SLIP IN YOUR RETURN. PACKAGES RETURNED WITHOUT THIS MAY CAUSE A DELAY IN THE RETURN PROCESS

NINJA MONK RESERVES THE RIGHT TO REJECT ANY ITEMS FOR RETURN THAT DOES NOT COMPLY WITH OUR RETURN POLICY. IF YOUR RETURN IS REJECTED, YOU WILL BE NOTIFIED BY EMAIL AND BE RESPONSIBLE FOR THE SHIPPING CHARGES. NO EXCEPTIONS.

PLEASE ALLOW 7-10 BUSINESS DAYS FOR PACKAGES TO BE PROCESSED ONCE THEY REACH OUR WAREHOUSE. REFUNDS WILL BE RETURNED TO THE ORIGINAL PAYMENT METHOD. IT CAN TAKE YOUR FINANCIAL INSTITUTION UP TO 10 BUSINESS DAYS TO REFLECT PAYMENT ON YOUR ACCOUNT.

IF YOU HAVE ANY QUESTIONS REGARDING RMA FORMS OR OUR RETURN POLICY, PLEASE CONTACT CUSTOMERSERVICE@NINJAMONK.COM. 

PLEASE EMAIL CUSTOMERSERVICE@NINJAMONK.COM IF THERE ARE ANY ISSUES WITH YOUR PURCHASE. WE WANT YOU TO BE HAPPY AND WELCOME YOUR FEEDBACK.